Location: Fayetteville, GA
Company: Home Instead – Locally Owned & Operated

Who We Are

At Home Instead, we are a locally owned, high-growth home care provider dedicated to delivering World Class Quality Care + Service to aging adults and their families. We combine the strength of a globally recognized brand with the agility and energy of a growing local business.

Our team is built on professionalism, responsiveness, and a shared commitment to making a meaningful impact in our community.

Our Why

We exist to enhance the lives of aging adults and their families. Every detail we manage behind the scenes supports safe, reliable, and compassionate care in the home.

Position Summary

The Office Coordinator is a key member of our operations team, responsible for supporting the day-to-day administrative and scheduling functions of the business.

This role ensures that caregiver schedules are fully staffed, office operations remain organized and compliant, and both clients and caregivers receive a high level of service.

This is an in-person, fast-paced role ideal for someone who thrives in a high-growth environment, takes ownership, and brings a strong attention to detail.

Key Responsibilities

Scheduling & Shift Coverage

• Manage and maintain caregiver schedules to ensure all client shifts are filled
• Respond quickly to call-outs and schedule changes, securing coverage with urgency
• Match caregivers to clients based on availability, skills, and compatibility
• Maintain accurate, real-time updates in scheduling systems

Customer Service Excellence

• Answer phones and serve as a primary point of contact for clients, families, and caregivers
• Provide professional, empathetic, and solutions-focused support
• Handle inquiries and resolve issues while maintaining a high standard of service

Office Organization & Administration

• Organize and maintain client and employee files (physical and electronic)
• Support daily office operations to ensure a clean, efficient, and professional environment
• Handle paperwork, documentation, and general administrative tasks

Onboarding Support

• Assist with onboarding new Care Pros, including documentation, scheduling, and orientation coordination
• Ensure onboarding processes are completed accurately and efficiently

Compliance Management

• Partner with HR to maintain accurate records and ensure all documentation meets company and regulatory standards
• Track and support compliance-related requirements for caregivers and clients
• Assist in audits and ensure files are up-to-date and organized

Inventory & Office Management

• Monitor office supply inventory and reorder as needed
• Manage office-related needs
• Other duties as assigned

Must-Have Qualifications

Experience with scheduling and filling shifts (home care or staffing preferred)

Strong organizational skills with experience in filing, paperwork, and office coordination

Experience supporting new employee onboarding processes

Familiarity with compliance and documentation management

Experience managing office inventory and supplies

Excellent customer service and communication skills

Additional Qualifications

2–3+ years of experience in an administrative or coordination role

Experience in home healthcare, senior care, or service-based industries preferred

Ability to multitask and prioritize in a fast-paced environment

Proficiency in Microsoft Office; scheduling software (ClearCare or similar) is a plus

Strong attention to detail and problem-solving mindset

Work Schedule

Full-time, in-person role based in Fayetteville, GA

One Week on Call Rotation (Paid)

Why Join Us

Be part of a mission-driven, high-growth organization

Play a critical role in delivering world-class care and service

Work in a professional, team-oriented environment

Opportunity to grow as the business scales